I’ve used Helium 10 a lot and have reached out to their customer service team several times for different reasons.
Sometimes, I needed help understanding how a feature works; other times, I had questions about my bill, or I just needed some advice on how to do something better. Each time, the help I got was really useful. It made my experience with Helium 10 even better.
In this review, I’ll share my own experiences with Helium 10’s customer service. I’ll talk about how quickly they answered my questions, how much they knew, and how they made me feel supported.
Let’s take a closer look at how Helium 10’s customer service team does its job and if they really make things easier for their users.
Helium 10 Customer Service
Helium 10 has three ways you can get in touch with their customer support team: you can chat with them live on their website, send them an email, or fill out a contact form.
They’re usually pretty quick to get back to you. If you need an answer right away, they have a chatbot that can give you instant responses.
Also, they have a Help Center where you can find articles and frequently asked questions that might solve your problem without needing to contact someone.
Let me tell you the best part about Helium 10 Customer Service: you need to have an account with Helium 10 and be logged in to use the live chat feature. And if you’re someone who prefers talking over the phone, they don’t offer phone support to speak directly with their team.
Key Takeaways
- Helium 10 offers three ways to get help: you can chat with them live on their website, send them an email, or fill out a help request form.
- If you’re looking for quick answers, you can also use their Help Center, which has lots of frequently asked questions and articles that explain things clearly.
- They’re usually pretty quick to reply and give useful answers.
- However, if you prefer to talk to someone on the phone, Helium 10 doesn’t offer phone support as an option to get help.
Pros and Cons of Helium 10 Customer Support
Pros:
- Quick help with fast response times.
- 24/7 live chat support for global users.
- Instant answers from an automated chatbot.
- Help Center with detailed guides and screenshots.
Cons:
- No phone support for direct conversations.
- Live chat requires a Helium 10 subscription.
Different kinds of Helium 10 Customer Support:-
Getting to know the customer support options is key to making the most of Helium 10. But, if you want to talk to someone on the phone for help, you won’t be able to do that at Helium 10.
They don’t offer phone support, so if you prefer speaking directly with support staff, this might be a letdown.
Helium 10 offers three ways to get in touch with their customer support team:
1. Live Chat
The quickest way to get help from Helium 10 is through their live chat. You can start by talking to a chatbot for instant answers. If your question is more complex, you can choose to talk to a real person.
Keep in mind that the wait time to speak with a real person might vary depending on how busy they are and the time of day.
This live chat option is only for those who have a Helium 10 membership, which might be a bit inconvenient if you’re just looking around the website and want to ask questions before signing up. But you can get access to live chat by creating a free account with them.
The live chat lets you send files and images, which is really helpful. This way, you can show screenshots of your issue, making it easier for the support team to understand and solve your problem.
As for the Helium 10 chatbot, it’s pretty useful for simple questions that you can describe with a few keywords. If your issue is more complicated and the chatbot can’t help, there’s an option to talk to a real support agent right in the chat window. This is great for when you need more detailed assistance.
2. Email
Getting help through email from Helium 10 might take longer than using live chat, especially if they have a lot of emails to answer. The good thing is you don’t need to be a Helium 10 member to use email support. Anyone can send an email to Helium 10 at [email protected].
Helium 10 suggests that when you email them, you should explain your issue in detail and attach screenshots if you can. This could be easier to do in an email than in the live chat, which doesn’t give you much space to write.
If you’re clear and detailed in your email, you might get a quicker reply. If not, you might end up sending several emails back and forth to fully explain your situation.
3. Submit a Request Form
The “Submit a Request Form” is another way to get in touch with Helium 10’s customer support. Instead of sending an email directly from your email account, you fill out a form on Helium 10’s website with your message.
After you submit the form, Helium 10 will respond to the email address you provided. The time it takes to get a reply using this form is similar to sending an email, which can range from a few minutes to a few hours.
The form will ask you to enter your email address, the topic of your message, and a detailed description of your issue, and you can also attach files if needed.
How to Contact Helium 10 Customer Support?
Getting in touch with Helium 10’s customer support is easy. Here, we’ll show you step-by-step instructions on how to ask for help.
Plus, you can pick the way that works best for you, whether you like typing messages or talking directly with someone who can help. Helium 10 gives you options like email and live chat if you’re a member.
So, depending on what you need help with and how fast you need a response, you can choose to either send an email or use the chat feature.
- If you have a question or need help, you can email Helium 10 at [email protected]. Try to explain your problem in detail and include any screenshots or links that could help us understand better. This way, they can give you a quick and accurate answer.
- If you need help right away, you can start a chat on the Helium 10 website. Just look for the chat icon at the bottom right corner and click on it. A chat window will pop up. Helium 10 offers chat support all the time, every day. In the chat window, you can pick a topic that fits your question or just type in what you need help with. If you want to show us something with a picture, click the paperclip icon to attach a screenshot from your computer.
They do not offer phone support at this time, but they strive to respond to all technical questions and billing concerns as soon as possible. Active users are also welcome to make suggestions for software development.
Is Helium 10 Help Center Helpful?
The Helium 10 Help Center is a really helpful place if you’re just starting to use Helium 10. It’s like a big guide that shows you how to use all the features step by step, with pictures that make it really clear.
I’ve learned that it’s usually faster to find answers there than to wait for someone from support to get back to you. It’s perfect for figuring out how to do everything you need to grow your Amazon store, like finding new products, choosing the best words to describe your products, and making your listings better.
They also have a section for quick answers about paying for Helium 10 and a dictionary for all the special words they use. This dictionary has helped me a lot whenever I run into a word I don’t know.
From my experience, the Help Center is packed with useful info. The guides are very thorough, and the pictures with labels are a big help. It feels like having a friend walk you through everything, which has made learning how to use Helium 10 so much simpler.
Using Helium 10’s customer support can really help you make the most of their services. You can get help with choosing the right plan for you or learn how to use their tools to boost your business.
What Kind of Questions Can You Ask at Customer Support?
Here are some things you can ask their customer support:
How to use tools: If you’re not sure how to use a Helium 10 tool, or you want to know more about what it can do and its limits, just ask. Instead of spending a lot of time trying to figure it out yourself, getting help can save you time and might even give you some new ideas on how to use the tools better.
Advice on what to do next: If you’re new to selling on Amazon and feeling a bit lost about what step to take next, customer support can guide you. Depending on where you are with your product, they might suggest using certain tools to find new products or advise starting an ad campaign.
Dealing with problems: Sometimes, you might find a bug or something might not work right with one of the Helium 10 tools. If this happens, it’s a good idea to contact customer support for help. You’re paying for these services, so you should expect them to work properly.
Questions about billing: If you have questions about when you’ll be charged next or if you want to know how refunds work, the customer support team can explain all this to you.
Is Helium 10’s Customer Support Team responsive quickly?
When you need help from the Helium 10 customer support team, how quickly you get a response can depend on a few things:
- How you decide to get in touch with them
- What time it is when you ask your question
- How clear and complex your question is
If you’re looking for a quick reply, using the live chat feature is a good choice. You can usually start talking to a support agent in just a few minutes.
Once you’re connected with someone, they often stick with you until your problem is sorted out, which means any more questions you have might get answered even quicker.
On the other hand, if you send an email, it might take a bit longer to get a response. It could be anywhere from a few minutes to a few days, depending on how many other people are also asking questions. So, if your question isn’t super urgent, emailing them might work fine for you.
My Experience With Helium 10’s Customer Support
I had a really positive experience with Helium 10’s customer support. They were quick to respond and provided the help I was looking for.
For example, I sent them an email to find out when the Helium 10 Elite plan would be open to new members. Almost immediately, I got an automated response saying my question was being processed.
I was honestly surprised when, about 5 minutes later, I received a personal email from a customer support agent. They told me they didn’t have the answer right away, but we’re working on getting it. True to their word, 30 minutes later, I got the answer I needed in another email.
What’s more, the responses from Helium 10’s customer support usually came with links for further reading. This has been incredibly helpful, allowing me to learn how to use the Helium 10 platform better and become more self-sufficient in the future.
Quick Links:
- Helium 10 Review
- Freedom Ticket by Helium 10 Review
- Helium 10 vs SellerApp
- Helium 10 vs Viral Launch
Conclusion: Helium 10 Customer Service
To sum up, Helium 10’s customer support is really quick, whether you use live chat or email.
It’s great that they’re available all the time, 24/7, which means you can get help no matter where you are in the world. You can also get quick answers from the automated chatbot or by looking through the Help Center for common questions.
The only downside is they don’t offer phone support, which could make things even better.
Keep in mind that you have to sign up for a Helium 10 account to use the live chat. If you’re thinking about which Helium 10 plan to pick, take a look at their pricing page to find one that fits your budget and meets your needs.
